Free trial
Every new account starts with a 14-day free trial. You are not charged during the trial.
First payment — 14-day refund
If you are not satisfied, you can request a full refund of your first payment within 14 days of the payment date. This applies to both monthly and yearly plans.
After the refund window
You can cancel at any time. Your plan stays active until the end of the current billing period and will not renew.
Payments made after the refund window, including renewals, are not refunded, and we do not refund partial months or unused time.
Plan changes
Upgrades take effect immediately. Downgrades take effect at your next renewal.
How to request a refund
Email info@yourdomain.com from your account email address with the subject “Refund request”, or contact Paddle through the link on your receipt.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Approved refunds are returned to the original payment method. Depending on your bank, it can take 5–10 business days to appear.
Exceptions
We will always refund duplicate charges or charges made in error, and any refund required by applicable law.