Frequently asked questions
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Does my customer need to download an app?
No. The card is added to Apple Wallet or Google Wallet, which are already on the phone. Customers without a wallet get a web card they can save to their home screen.
Does it work on Android?
Yes. Android customers get a Google Wallet button, iPhone customers get Apple Wallet. The page detects the device automatically.
Do I need a POS system?
No. Your staff scan the customer’s card with any phone browser and add stamps or points. No hardware or integration needed.
Can I cancel any time?
Yes. Plans are monthly (or yearly) with no long-term contract. Cancel from your dashboard and you keep access until the end of the period you paid for.
How do refunds work?
If you are not happy, ask within 14 days of your first payment for a full refund. After that, you can cancel any time but partial months are not refunded.
What is a “card” in your plans?
A card is one loyalty program you design — a stamp card, a points card or a VIP card. One card works across all your branches.
Can I use it in more than one branch?
Yes. Branches are unlimited on every plan, and customers keep the same balance in every branch.
How do I send notifications to customers?
Write a message in the dashboard and it appears on the lock screen of every customer who has your card in their wallet.
Who owns the customer data?
You do. You can export your customer list at any time. We process it only to run your loyalty program — see our Privacy Policy.